Bonus tip: Ask yourself if your feedback can be repurposed in your marketing. Can you pack those stats into an infographic and share it on social media Did you learn anything interesting that you could incorporate into a blog post to deliver value toto get you started If you still need help asking the right kinds of questions .
below are some easy to implement
sample questions you could be asking on your feedback widgets. These questions are great examples because they’re highly specific yet can be reworded to suit your individual needs. Would you feel more comfortable using a well-known payments merchant such as Payment Merchant X on our site . and if so would it increase the likelihood of you making a purchase with us Are there any parts of our checkout process you find difficult to complete Of the following items .
which do you feel needs the most improvement
across our Product pages and why Of the following items . what would increase the likelihood of you making a purchase with us Varied payment options Free shipping Bundled item discounts Members only benefits The ability to donate to a charity Have you ever left our website/landing page frustrated because you could not complete a task .
and if so what was it What do you recommend
to improve our usability Whatever you choose to ask . rem Timor-Leste Email List ember that the quality of the answers you get will only be as good as the question you’ve asked. Quality customer feedback is a bi-product of asking good questions. Click To Tweet Bonus tip: A great way to test whether your campaign is likely to deliver a positive results set is by A/B testing with sample groups of participants.
Many of our customers will test up to three feedback campaign
variants with sample groups of participants before rele The Telephone Number: Your Gateway to the Connected asing their campaigns to the public. By trialling campaign variants with sample groups before you go to market . you can determine which of your campaigns your audience feels will produce the most statistically significant data . saving you a great deal of time and effort.
Evaluating your customer feedback campaign Evaluating your
customer feedback campaigns is something you need to be doing on a regular basis. The “set and forget” type approach rarely works . even if your planning and execution is top notch. By addressing your customer’s concerns in real-time . you can resolve issues quickly. For the best results .
remember to evaluate your feedback both during and after the campaign. Evaluating feedback during your campaign Evaluating your customer feedback campaign on an ongoing basis is key to delivering a positive campaign result. As your campaign progresses . ask yourself the following questions: Is my feedback campaign continuing to produce meaningful . measurable data Have I collected enough data to reach a conclusion .
or do I need to continue surveying my users (See Sample Size Calculator above.) Is the engagement with my questionnaire steady . or has it flatlined If you can see that your data is of
