How do you stay up to date on new emerging technologies? As an MSP you are tasked with understanding the need. , use cases and application of new technologies . Your customers expect their MSP to protect and grow their business. So, when a new threat reveals itself or something new energizes. the industry, MSPs have the opportunity to educate themselves and their. customers on how to best deal with it. To stay up to date with technology, what process does an MSP like you need to follow? Why is this important? Being on top of the latest developments in technology . is extremely valuable for MSPs, as they are customers’ one-stop shop for all things IT.
Why is this important?
If a client comes to you for advice and you don’t know what they’re talking about, it could impact their opinion of you. You might say “no, I don’t know new database enough yet, but . I’ll get back to you”, but never respond too quickly by perhaps . proposing a solution that hasn’t been adequately verified . Some MSPs may be distracted by the profit potential of a customer wanting a new tool,. but if it’s bad, you’ll pay the price later. You don’t need to be an expert in all technologies, which is quite impossible today, . but it is essential to have an understanding and perspective on the. application for your customers.
Emerging technology is interesting and valuable to MSPs
It’s a good sign for clients to see that you’re consistently doing research on their behalf. Follow these three steps to keep the flow of incoming information high without being overwhelmed or without being too pressured with the proposal of new solutions to your CY Lists customers. Step 1: evaluation The first step is to evaluate what is out there and this may not be an easy job. With ongoing digital transformation, remote working and increasing cyberattacks, many of which are directed at MSPs, it takes dexterity to manage and understand it all. Create a process to ensure this important step doesn’t fall by the wayside.